Betting Rules

1. General betting conditions

Lucky Block Casino is intended for eligible customers in permitted locations. You are responsible for checking that online gambling is lawful where you live and for complying with any applicable Australian laws and regulations. Access may be restricted if gambling services are not available in your location. The website may use location, identity and account checks to confirm eligibility.

You must be of the legal gambling age that applies to your location. You must also provide accurate, current and complete information when registering and whenever account details change. An account may only be used by the person whose name appears on the account. Accounts must not be sold, transferred, shared or operated on behalf of another person.

You are responsible for keeping your login details, devices and payment information secure. Tell the website’s support team as soon as possible if you believe that your account has been accessed without permission. Bets placed through an authenticated account may be treated as authorised unless there is evidence of a technical or security issue.

• Only one personal account may be used unless the website expressly permits otherwise.
• You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
• You must not use automated systems, bots, scripts or software intended to gain an unfair advantage.
• You must not interfere with the website, its games, payment systems, security measures or other customers.
• You must not conceal your identity, provide false information or attempt to bypass account or location controls.

The website may suspend, restrict or close an account where it reasonably suspects a breach of these rules, unusual activity, identity concerns, multiple accounts, payment abuse or other prohibited conduct. Any review will be handled in accordance with applicable requirements and the website’s general terms.

3. Results, settlement and payments

Bets are settled using the official result, event information or game outcome available to the website from an appropriate source. The relevant game or market rules may explain how postponed, abandoned, cancelled, tied or otherwise unusual events are treated. If no specific rule applies, the website may use a reasonable and consistent settlement process.

A result may be amended if the original result was incorrect, incomplete or affected by a clear error. A settlement is not necessarily final merely because it first appears in your account. If a correction is required, the account balance may be adjusted to reflect the correct result.

Any winnings are credited subject to account verification, payment checks and the applicable rules. The website may request documents or additional information before processing a payment. Information may be required to confirm your identity, age, source of funds, ownership of a payment method or compliance with legal and risk controls.

Payments must generally be made using a method held in your name or otherwise approved for your use. Do not use another person’s payment card, account, wallet or other financial instrument. Deposits and withdrawals may be subject to processing checks, provider requirements, minimum or maximum transaction settings and other conditions displayed at the time.

You remain responsible for reviewing your balance and transaction history. If a balance is credited in error, you must not use those funds and should notify the website promptly. The website may reverse an incorrect credit and recover any amount that was paid or used as a result of the error.

5. Responsible gambling and complaints

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Set a budget before you play and only gamble with money you can afford to lose. Never chase losses, borrow money to gamble or gamble when you are distressed, tired or affected by alcohol or other substances.

• Set personal spending and time limits where available.
• Take regular breaks and keep gambling separate from essential household spending.
• Do not increase stakes to try to recover previous losses.
• Use account closure, self-exclusion or other available restrictions if gambling is becoming difficult to control.
• Seek independent support if gambling is causing financial, relationship, work or wellbeing problems.

If you believe that your account activity is not under control, stop playing and use the responsible gambling tools available on the website. You can also seek help from an appropriate Australian gambling support service or a qualified health professional. In an emergency or crisis, contact local emergency services.

Questions and disputes

If you have a question about a bet, result, transaction or account decision, contact Lucky Block Casino through the support option provided on the website. Include your username or other identifying information where appropriate, the relevant date and time, and a clear description of the issue. Do not send passwords or full payment details.

Complaints are reviewed using the available account, transaction and system records. The website may ask for further information before responding. These Betting Rules may be updated from time to time to reflect changes to services, legal requirements or operational processes. The current version published on the website applies when you use the relevant service.