Privacy Policy | Lucky Block Casino

Information we may collect

To provide online gambling services safely and reliably, Lucky Block Casino may collect information supplied by a player and information created through use of the website. The information collected will depend on the services used, the player’s account activity and any legal or security checks that apply.

Account and identity information

Name, date of birth, country of residence and other details provided when creating or maintaining an account.
Contact details, such as an email address, and information used to communicate with a player.
Login information, account preferences, responsible gambling settings and records of requests made through support.
Verification documents or information needed to confirm identity, age, address or eligibility to use the services.

Financial and transaction information

The site may handle records relating to deposits, withdrawals, wagering, winnings, account balances and other transactions. Payment providers may process payment card, bank, cryptocurrency or other payment details directly, depending on the payment method selected. Lucky Block Casino may receive transaction confirmations and limited payment information needed to operate the account, investigate transactions and meet security or legal requirements. Players should review the privacy information provided by any third-party payment provider they use.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, time zone, pages visited, approximate location based on technical data, dates and times of access, referral information and information about interactions with the site. This information helps the site function, remain secure, understand general usage and identify unusual activity.

The website may also use cookies and similar technologies. Cookies are small files or identifiers stored on a device that can remember preferences, support account functions, help maintain security and provide information about website performance. Some cookies may be placed by service providers that help operate features of the website. Players can manage or disable cookies through their browser settings. Disabling certain cookies may affect how some website features work.

How information is used

Personal information is used for purposes connected with providing and managing the services. The main purposes may include:

Creating, verifying, maintaining and securing a player account.
Processing deposits, withdrawals and other account transactions.
Providing casino services, displaying account information and recording game or wagering activity.
Completing identity, age, eligibility, anti-fraud, anti-money laundering and other security checks.
Detecting, preventing and investigating suspicious, unlawful, unauthorised or harmful activity.
Responding to questions, complaints, technical issues and support requests.
Sending service messages, account notices, security alerts and other communications needed to administer the account.
Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
Improving the website, user experience, security controls, products and support processes.
Meeting applicable legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations.
Establishing, exercising or defending legal claims and protecting the rights, property and safety of the site, players and others.

Where information is collected for a particular purpose, it will generally be used for that purpose or for a closely related and reasonably expected purpose. If information is needed to provide an account or complete a required check, choosing not to provide it may mean that an account cannot be opened, a transaction cannot be completed or some features cannot be made available.

Marketing messages may be sent by email or through other available communication channels where appropriate. Players can withdraw consent to marketing at any time by using an unsubscribe option in a message or by contacting support. Service and security messages may still be sent when they are necessary to operate or protect an account.

Sharing and protecting information

Personal information may be shared where reasonably necessary for the purposes described in this policy. This may include sharing with payment and transaction providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support services, professional advisers and other suppliers that help operate the website. These providers should only receive information needed for their relevant services and may be subject to confidentiality and security requirements.

Information may also be disclosed where required or permitted by law, in response to a lawful request, to protect the safety of a person, to investigate suspected fraud or misconduct, or to establish or defend legal rights. If business operations or service providers change, information may be transferred as part of that change, subject to applicable privacy requirements.

Reasonable administrative, technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Security measures can include access controls, authentication processes, monitoring, encryption where appropriate and staff or supplier procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure. Players should keep passwords and account access information confidential and contact support promptly if they suspect unauthorised activity.

Some service providers may handle information in countries outside Australia. Where information is transferred or accessed across borders, appropriate steps are taken to manage the transfer in accordance with applicable privacy requirements. The safeguards used may depend on the service, the information involved and the location of the provider.

Retention and account closure

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and legal compliance. When information is no longer required, it may be securely deleted, anonymised or placed beyond normal use, subject to technical and operational considerations.

Closing an account does not always result in the immediate deletion of every record. Some account, identity, transaction, payment, communications or security records must be kept for a period required by law or for legitimate purposes such as preventing fraud, resolving disputes, meeting reporting obligations and demonstrating compliance. These records will not be retained longer than reasonably necessary for those purposes, unless a further period is required or permitted.

Players should understand that information may remain in secure backups for a limited period after deletion from active systems. Backup copies are protected and are not normally used for new purposes. They are removed or overwritten in line with applicable retention and recovery processes.

Your privacy choices and data requests

Players may have rights and choices relating to their personal information, subject to applicable requirements and reasonable verification. These may include asking for access to information held about them, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications.

How to make a request

To exercise a data right or ask a privacy question, contact support@luckyblockcasino.best. Please explain the request clearly and provide enough information to help locate the relevant account or records. For security, additional information may be requested to verify identity before a request is completed. This helps prevent personal information from being disclosed to someone who is not authorised to receive it.

Access: ask for information about the personal data held and, where appropriate, a copy of that information.
Correction: ask for inaccurate, outdated or incomplete account information to be corrected.
Deletion: ask for personal information to be deleted where there is no continuing lawful or operational reason to keep it.
Marketing consent: withdraw consent to promotional messages or change marketing preferences at any time.
Cookies: manage or block cookies through the settings and controls available in the web browser or device.

A request may be refused, limited or delayed where this is allowed or required by law, where it would affect the rights of another person, where records must be retained, or where completing it would undermine security, fraud prevention or legal obligations. If a request cannot be completed in full, an explanation will be provided where appropriate. Players may also raise a privacy concern with the relevant privacy authority or other complaint body available in their location.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The updated version will be made available on the website with a revised effective date where appropriate. Players should review this page periodically. Continued use of the website after an update may indicate acceptance of the updated policy to the extent permitted by law.